Ordering

Please mind, that our Minimum Order Quantity is about 100 EUR / 150 USD.

Telephone Orders
Order by E-Mail for the fastest possible service, however feel free to call in your order to one of our friendly Customer Service representives at +49-(0)7422-4494.

Pricelist Orders

If you have a GRIFFIN catalog and a GRIFFIN pricelist in your hand and would like to place your order by item number, click here for an Express Order form. Just fill in your order and send it back by E-Mail service@griffin.de or Fax. +49-(0)7422-4469.

Klick here for order form: Printable form (PDF) | Excel form


Mail Orders

Order by E-Mail for the fastest possible service, however feel free to mail your order. Mail orders may be sent to:

Griffin GmbH
P.O. Box 168
78713 Schramberg
Germany

Klick here for a printable order form: Printable form (PDF)


International Orders
Orders shipped to addresses outside the E.U. may be placed by E-Mail service@griffin.de or by contacting our Customer Service at +49-(0)7422-4494. International orders are shipped  by DPD or FedEx. 

Ordering Confirmation

Within the same day receiving your order, you will receive from GRIFFIN an E-Mail confirming receipt of your order.


Payment Options
GRIFFIN accepts payment by PayPal, cash with order, cash with delivery and for regular customers payment by invoice. Please contact our Customer Service for detailed information at +49-(0)7422-4494 or by E-Mail service@griffin.de.

 

 

Shipping and Returns

When Will My Order Ship?
For orders placed before 12 am (MEZ) all in stock items ship on the same business day. Orders placed after 2pm (MEZ) are processed the next business day, and in-stock items ship the day after being processed. Orders placed on weekends or holydays ship the next business day.

Shipping Methods
GRIFFIN offers shipping within the E.U. with DPD and worldwide with FedEx. Charges vary by parcel weight and delivery zone. Because of our high volume, they have allowed us to offer extremly good rates to our customers.

Shipping Rates
Our shipping rates are calculated by the weight of your order, and based on the actual published rates of our carrier. Charges vary by parcel weight and delivery zone. Because of our high volume, they have allowed us to offer extremly good rates to our customers. We offer actual cost shipping with GRIFFIN: you pay exactly what we pay, with nothing added on. The total amount of the invoice does not include the accruing customs clearance fees of the carrier and the import value added tax of the addresse`s country. These fees are to be charged exclusively by the recepient of the invoice.

Returns and Exchanges

We are happy to accept returns, and there is no need to call for prior authorization on regular items. We do not accept returns on special orders.

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